As we all move on to the online shopping environment for the things we need and want, everybody wants assurance of quality products, accurate fulfilment and recourse in the event something goes not as expected with their purchase. The most simple part of Lizard Head's return policy to remember is everything is solvable and can be resolved quickly and to your satisfaction.

   If you receive your order and there is a flaw, misprint or some other Physical irregularity, Contact Lizard Head immediately and we will get your replacement to you ASAP.

   If you receive your order and there is a problem with an unforeseen attribute such as you feeling the size is not as you anticipated, or that the color is not what you expected. Contact Lizard Head immediately and we will get your replacement to you ASAP.

    If you ordered product that never arrives but the carrier says it was delivered correctly. Contact Lizard Head immediately and we will get your replacement to you ASAP.

   If you ordered product but the failure of delivery is due to your entering mis-information at the time of order, Contact Lizard Head Immediately. The cost of re-shipping the order will be charged to the account originally used at time of order and we will get your replacement to you ASAP.

  Lost orders, those that never arrive and carrier has no evidence stating otherwise. you must Contact Lizard Head within 4 weeks after original estimated delivery date, after which, all claims are null.

 

  We hope these points satisfy your questions regarding returns. If you feel otherwise and wish to contact us, remember, we are here 24/7/365 to answer your concerns as quickly as we can.

Thomas Willette
Tole Studio / Lizard Head